Senior Travel Services Delivery Analyst

Capgemini; México; Vor Ort; MXN 420.000 - 660.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Mentorship programs

Zusammenfassung

Capgemini in Mexico is seeking a Service Delivery Analyst with strong experience in the business travel industry to act as a liaison between internal teams, support online reservation fulfillment, troubleshoot issues, and ensure successful delivery of travel-related services.

You will work with Sabre GDS and OBTs, manage cases, collaborate with product and technology teams, and help optimize travel processes for a global client base.

Qualifikationen

• 6+ years of experience in the Business Travel, Travel, or Airline Industry.
• Strong hands-on experience with Sabre GDS and other travel-related systems.
• Knowledge of Online Booking Tools (OBTs) and travel reservation processes.
• Experience supporting multiple travel applications, point-of-sale tools, and reservation platforms.
• Excellent problem-solving, communication, and stakeholder management skills.

Aufgaben

• Provide operational support and maintain resources for customers and internal teams.
• Investigate, troubleshoot, and escalated reservation and fulfillment issues to the appropriate teams.
• Collaborate with cross-functional stakeholders to define and improve standard operating procedures, client requirements, and compliance standards.
• Support client management teams by advising on online travel processes, addressing escalations, and developing end-to-end reservation workflows.
• Provide post-implementation support until solutions reach a stable operational state.
• Partner with Product and Technology teams to test new functionalities, validate enhancements, and resolve technical issues.
• Manage and prioritize cases through support portals, ensuring timely communication and resolution.
• Coordinate with regional and global engineering, product development, and network teams to resolve complex technical issues.
• Analyze problems with limited information, identify root causes, and develop innovative solutions to improve service delivery.

Kenntnisse

Travel industry knowledge

Sabre GDS

Online Booking Tools (OBTs)

Stakeholder management

Tools

Sabre GDS

Jobbeschreibung

Capgemini in Mexico is seeking a Service Delivery Analyst with strong experience in the business travel industry to act as a liaison between internal teams, support online reservation fulfillment, troubleshoot issues, and ensure successful delivery of travel-related services.

You will work with Sabre GDS and OBTs, manage cases, collaborate with product and technology teams, and help optimize travel processes for a global client base.