Service Delivery Analyst, Travel Tech (Sabre)

The Big Job Site; Aguascalientes; On-site; MXN 600,000 - 900,000; Full time

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Job summary

Capgemini Mexico seeks a Service Delivery Analyst with 5+ years of experience in service delivery and client support to drive service excellence for Sabre-enabled travel platforms. You will manage client relationships, monitor performance against SLAs and KPIs, and coordinate incident management with cross-functional teams.

The role requires strong English communication, stakeholder management, and ITIL-aligned governance, with the ability to handle multiple priorities in a dynamic environment.

Qualifications

• 5+ years of experience in Service Delivery, Customer Support, IT Operations, or Client Services.
• Strong experience with Sabre solutions.
• Proven experience managing client-facing relationships and executive-level communications.
• Knowledge of ITIL framework and service governance processes.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for clients regarding service delivery and operational support activities.
• Manage and monitor service performance, ensuring compliance with SLAs and KPIs.
• Provide functional support and troubleshooting for Sabre-related systems and applications.
• Coordinate incident management, problem resolution, and escalation with technical and business teams.
• Conduct client meetings, service reviews, and status updates with proactive communication.

Skills

Client-facing communication

Stakeholder management

Problem-solving

English proficiency

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, Tourism, or related field

Tools

Sabre systems

Job description

Capgemini Mexico seeks a Service Delivery Analyst with 5+ years of experience in service delivery and client support to drive service excellence for Sabre-enabled travel platforms. You will manage client relationships, monitor performance against SLAs and KPIs, and coordinate incident management with cross-functional teams.

The role requires strong English communication, stakeholder management, and ITIL-aligned governance, with the ability to handle multiple priorities in a dynamic environment.