AI Operations & Customer Success Lead (Hybrid)

Winclap; México; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Language Classes

OpenAI Premium License

Paid Time Off (25 days/year)

Hybrid Work Model

Job summary

Winclap is seeking an Operations-oriented professional to join our team. You will onboard new accounts, follow up with clients to explore new use cases, communicate features, and help grow their business using our AI-powered tool.

You will provide technical support to clients, analyze data to guide customer decisions, and leverage automation tools like JSONs and Zapier to optimize processes. Hybrid work is available, with two in-office days per week and remote work otherwise.

Qualifications

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data and use it in making customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Knowledge of process automation, preferably with experience using Zapier.
• Ability to work in a team and adapt to dynamic and changing environments.
• Strong passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills.

Responsibilities

• Carry out the onboarding of new accounts received by the team.
• Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool.
• Provide technical support to clients on the AI built.

Skills

Customer Experience

Technical Support

Data Analysis

JSON

Process Automation

Zapier

Teamwork

AI Enthusiasm

Communication

Tools

OpenAI

Job description

Winclap is seeking an Operations-oriented professional to join our team. You will onboard new accounts, follow up with clients to explore new use cases, communicate features, and help grow their business using our AI-powered tool.

You will provide technical support to clients, analyze data to guide customer decisions, and leverage automation tools like JSONs and Zapier to optimize processes. Hybrid work is available, with two in-office days per week and remote work otherwise.