AI Customer Support Specialist - Hybrid/Remote

Winclap; Ciudad de México; Hybrid; MXN 350,000 - 520,000; Full time

Benefits offered by this job

Language Classes

OpenAI Premium License

Paid Time Off 25 days

Hybrid Work

Job summary

Winclap is seeking an AI Customer Support Specialist to be the first line of defense for clients using AI agents and integrations. You will troubleshoot, resolve queries, and coordinate with CS, Onboarding, Product, and Engineering to deliver comprehensive support and maintain strong client relationships.

You will handle inquiries via WhatsApp, email, and Slack, resolve AI-related issues, and contribute to product improvements while keeping logs and documentation up to date.

Qualifications

• Experience in customer or technical support in SaaS/tech environments.
• Strong troubleshooting and problem resolution skills.
• Familiarity with AI behavior, JSON, and state machines (training provided).

Responsibilities

• Respond to inquiries via WhatsApp, email, and Slack with fast, accurate answers.
• Troubleshoot AI behavior, configuration, and API integrations.
• Monitor alerts and log issues in internal tools and platforms.
• Collaborate with Product and Engineering to escalate and improve.
• Audit conversations and ensure issues resolve within SLA.

Skills

Customer support

Troubleshooting

Communication

Multitasking

Adaptability

Tools

Zapier

APIs

JSON

Slack

Job description

Winclap is seeking an AI Customer Support Specialist to be the first line of defense for clients using AI agents and integrations. You will troubleshoot, resolve queries, and coordinate with CS, Onboarding, Product, and Engineering to deliver comprehensive support and maintain strong client relationships.

You will handle inquiries via WhatsApp, email, and Slack, resolve AI-related issues, and contribute to product improvements while keeping logs and documentation up to date.