AI-Driven Customer Success Lead

Winclap; México; Híbrido; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language classes (English, Portuguese,

OpenAI Premium License

25 days paid vacation

Hybrid work: 2 days in office per week

Descripción de la vacante

Winclap is seeking a passionate and proactive Customer Success Executive to help clients maximize their success with Darwin AI on our platform, building long‑term relationships and leveraging data and AI tools.

You will manage ongoing relationships, run Monthly Business Reviews, identify new use cases, monitor churn risk, run adoption workshops, and collaborate with Support, Product and Engineering to resolve issues, while enjoying hybrid work.

Formación

• Experience in Customer Success, Account Management, or Customer Experience in SaaS/AI environments.
• Ability to analyze data and apply insights to CS strategies.
• Experience with customer relationship management tools such as Planhat.
• Knowledge of AI implementation and basic troubleshooting is a plus.
• Strong communication skills to explain complex concepts to non-technical stakeholders.
• Proactive, customer-centric, and team-oriented in fast-paced settings.

Responsabilidades

• Manage ongoing relationships with assigned customers as the primary support contact.
• Conduct Monthly Business Reviews to discuss AI performance and opportunities.
• Identify new use cases and communicate product updates to maximize value.
• Monitor accounts to detect churn risk and collaborate on retention strategies.
• Lead adoption workshops and training to increase platform proficiency.
• Analyze customer feedback and usage data for trends and improvements.
• Escalate and resolve technical issues with Planhat and other teams.
• Maintain accurate records of interactions and progress in CRM systems.

Conocimientos

Customer Success

Account Management

Data analysis

CRM tools

Planhat

AI knowledge

Communication skills

Herramientas

Planhat

CRM tools

AI platforms

Descripción del empleo

Winclap is seeking a passionate and proactive Customer Success Executive to help clients maximize their success with Darwin AI on our platform, building long‑term relationships and leveraging data and AI tools.

You will manage ongoing relationships, run Monthly Business Reviews, identify new use cases, monitor churn risk, run adoption workshops, and collaborate with Support, Product and Engineering to resolve issues, while enjoying hybrid work.