AI Operations Executive (Overnight Shift)

Winclap; México; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Language classes

OpenAI Premium License

Paid time off

Soft hybrid work

Job summary

Winclap is seeking an Operations teammate who values exceptional service and is excited about technology and AI. The role blends customer experience with building AI assistants for our clients.

You will onboard new accounts, follow up with productive clients to explore new use cases, and provide technical support on the AI built, in a team that embraces flexible, soft hybrid work.

Qualifications

• Proven experience in customer experience or technical support.
• Ability to analyze data to inform customer decisions.
• Practical experience creating and managing JSONs.
• Knowledge of process automation, preferably with Zapier.
• Strong teamwork and adaptability in dynamic environments.
• Passion for technology, innovation and AI.
• Excellent verbal and written communication skills.

Responsibilities

• Carry out onboarding of new accounts.
• Follow up with productive clients to explore new use cases and communicate new functionalities.
• Assist clients with business growth through our tool and provide technical support on the AI built.

Skills

Customer service

Technical support

Data analysis

JSON creation

Process automation

Zapier

Team collaboration

AI enthusiasm

Verbal & written communication

Tools

Zapier

Job description

We are looking for someone to join our Operations team who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their customer service skills, and, techniques to build artificial intelligence assistants for our clients.

In this role you will:

• Carry out the onboarding of new accounts received by the team.
• Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool.
• Provide technical support to clients on the AI built.

Requirements

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data and use it in making customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Knowledge of process automation, preferably with experience using Zapier.
• Ability to work in a team and adapt to dynamic and changing environments.
• Strong passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!