Agente de Soporte Premium

Placements24; Mérida; Híbrido; MXN 201.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Food vouchers

Extensive professional growth

Wellness programs

Employee discounts

Descripción de la vacante

Placements24 busca un Agente de Soporte Premium para unirse a su equipo en Mérida, Yucatán. Serás la cara de atención al cliente, manejando consultas y resolviendo incidencias con rapidez y profesionalismo, mediante múltiples canales de comunicación.

El rol exige experiencia en soporte, excelentes habilidades de comunicación en español y capacidad para trabajar de forma autónoma y en equipo. Se ofrece crecimiento profesional, beneficios y un entorno de trabajo dinámico.

Formación

• Experiencia comprobada en rol de soporte al cliente, asistencia técnica o relaciones con clientes.
• Habilidades excepcionales de comunicación verbal y escrita en español.
• Capacidad para resolver problemas con efectividad y empatía.
• Dominio de sistemas CRM y software de tickets.
• Gran atención al detalle y capacidad para gestionar múltiples tareas.
• Capacidad para trabajar de forma autónoma y en equipo.
• Flexibilidad para adaptarse a horarios variables.
• Interés en productos tecnológicos o capacidad para adquirir conocimientos rápidamente.
• Residir o estar dispuesto a mudarse a Mérida, Yucatán.

Responsabilidades

• Proporcionar soporte premium a clientes vía teléfono, correo, chat y otros canales.
• Resolver consultas, quejas y fallas técnicas con cortesía y rapidez.
• Mantener registros detallados de interacciones y resoluciones en el CRM.
• Analizar tendencias de consultas y aportar feedback a producto y desarrollo.
• Educar a clientes sobre las ofertas de la empresa para satisfacer sus necesidades.
• Colaborar con otros departamentos para garantizar una experiencia del usuario excepcional.
• Participar en formaciones continuas sobre actualizaciones de producto y buenas prácticas.
• Fomentar un ambiente proactivo y orientado a la solución de problemas.

Conocimientos

Customer support experience

Spanish communication

Problem solving

CRM software

Multitasking

Teamwork

Reliability

Herramientas

CRM systems

Ticketing software

Descripción del empleo

About the Role

Our client is seeking a dedicated and enthusiastic Agente de Soporte Premium to join their growing team in Mérida, Yucatán . This role is critical for ensuring our esteemed clientele receives unparalleled assistance and maintains strong loyalty to our brand. You will be the frontline representative for customer inquiries, handling issues with speed and professionalism, and upholding the highest service standards. This is an exceptional chance for a committed individual eager to advance their career within an organization that prioritizes customer satisfaction and invests in its employees' growth. You'll thrive in a supportive environment where your contributions are acknowledged and highly valued.

Key Responsibilities

• Deliver premium support to clients via multiple communication channels (phone, email, live chat).
• Resolve customer queries, complaints, and technical glitches promptly and with a high degree of courtesy.
• Maintain meticulous records of all customer interactions and their resolutions within our state-of-the-art CRM system.
• Analyze customer inquiry trends and provide actionable feedback to product and development teams for continuous improvement.
• Educate clients on the company's offerings, ensuring complete understanding and meeting their specific needs.
• Collaborate seamlessly with cross-functional departments to guarantee a cohesive and exceptional customer journey.
• Actively participate in ongoing training sessions to stay abreast of product updates and best practices in customer service.
• Cultivate a positive and proactive problem-solving atmosphere.

Requirements

• Proven experience in a customer support, technical assistance, or client relations role.
• Exceptional verbal and written communication skills in Spanish.
• Demonstrated ability to solve problems with effectiveness and empathy.
• Proficiency with CRM systems and ticketing software.
• Strong attention to detail and the capacity to manage multiple tasks concurrently.
• Ability to work autonomously and as an integral part of a team.
• Flexibility to adapt to evolving work schedules as dictated by business needs.
• A keen interest in technological products or the ability to quickly acquire product knowledge.
• Must reside in or be willing to relocate to Mérida, Yucatán .

Benefits

• Competitive salary reflecting your expertise and experience.
• Extensive opportunities for professional growth and continuous learning.
• Comprehensive benefits package exceeding legal requirements, including health insurance and food vouchers.
• A vibrant and supportive work environment.
• Clear career progression pathways within the company.
• Employee discounts on company products and services.
• Access to wellness programs designed for employee well-being.