Agente de Atención al Cliente - Remoto y Flexible

Placements24; Tuxtla Gutiérrez; Hybrid; MXN 216,000 - 288,000; Full time

Job summary

WhatJobs Direct is hiring a customer-focused Agente de Atención al Cliente for a completely remote position in Mexico. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience across all interactions.

Responsibilities include managing inquiries, providing product information, documenting interactions in the CRM, and meeting performance targets for response times and customer satisfaction.

Qualifications

• High school diploma or equivalent required; Bachelor's degree is a plus.
• Demonstrated experience in a customer service or support role.
• Excellent verbal and written communication skills in Spanish.
• Strong active listening and problem-solving capabilities.
• Proficiency with CRM software, helpdesk tools, and general computer applications.
• Ability to work autonomously in a remote setting.
• A dedicated, quiet workspace with reliable internet.

Responsibilities

• Handle customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and resolve customer concerns to ensure satisfaction.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when needed.
• Support team goals by meeting response time and CSAT targets.
• Identify opportunities to improve the customer experience and suggest solutions.
• Maintain up-to-date knowledge of company offerings.

Skills

Customer service

Active listening

Spanish fluency

Problem-solving

Education

High school diploma

Bachelor’s degree (a plus)

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client, WhatJobs Direct, is actively recruiting a highly motivated and customer-focused Agente de Atención al Cliente to join their team in a completely remote capacity. This is an ideal opportunity for individuals seeking a flexible work arrangement without compromising on delivering outstanding service. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience across all interactions. If you possess strong communication skills, a problem-solving mindset, and are adept at working independently, this remote role is perfect for you.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate and comprehensive information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently, ensuring satisfaction.
• Document all customer interactions, feedback, and resolutions accurately in the CRM system.
• Escalate complex customer issues to the appropriate departments or supervisors when necessary.
• Contribute to team goals by meeting performance targets for response times and customer satisfaction scores.
• Proactively identify opportunities to improve the customer experience and suggest potential solutions.
• Maintain a high level of product knowledge and stay updated on company offerings.

Requirements

• High school diploma or equivalent required; Bachelor's degree is a plus.
• Demonstrated experience in a customer service or support role.
• Excellent verbal and written communication skills in Spanish, with a clear and professional tone.
• Strong active listening and problem-solving capabilities.
• Proficiency with CRM software, helpdesk tools, and general computer applications.
• Ability to work autonomously, manage time effectively, and maintain productivity in a remote setting.
• A dedicated, quiet workspace with reliable high-speed internet access.
• A positive, empathetic, and customer-centred attitude.

Benefits

This fully remote position offers a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance. Enjoy the flexibility and work-life balance that comes with working from home. Our client is committed to employee growth and provides excellent training programs and opportunities for career advancement. You will join a supportive and dynamic team within a growing organization. Be part of a company that values its employees and prioritises exceptional customer service from anywhere in the country.