Agente De Retención

Atracción De Talento Invercap; Monterrey; Remote; MXN 83,000 - 124,000; Full time

Job summary

Atracción De Talento Invercap is seeking an energetic and customer-focused Agente de Soporte Telefónico de Clientes for a fully remote role. You will be the voice of our client, assisting customers with inquiries, resolving issues, and ensuring a positive support experience from your home office.

The ideal candidate has excellent listening skills, a clear and friendly speaking voice, and a strong ability to empathize with customer concerns.

Responsibilities

• Handle inbound customer calls efficiently and professionally.
• Identify customer needs, clarify information

Job description

Our client is looking for an energetic and customer-focused Agente de Soporte Telefónico de Clientes to join their rapidly growing team. This is a completely remote position, empowering you to deliver outstanding service from your home office. You will be the voice of our client, assisting customers with inquiries, resolving issues, and ensuring a positive support experience. The ideal candidate has excellent listening skills, a clear and friendly speaking voice, and a strong ability to empathize with customer concerns. Your primary goal will be to provide efficient and effective solutions, contributing to high customer satisfaction and retention.

About the Role

Our client is looking for an energetic and customer-focused Agente de Soporte Telefónico de Clientes to join their rapidly growing team. This is a completely remote position, empowering you to deliver outstanding service from your home office. You will be the voice of our client, assisting customers with inquiries, resolving issues, and ensuring a positive support experience. The ideal candidate has excellent listening skills, a clear and friendly speaking voice, and a strong ability to empathize with customer concerns. Your primary goal will be to provide efficient and effective solutions, contributing to high customer satisfaction and retention.

Key Responsibilities

• Handle inbound customer calls efficiently and professionally.
• Identify customer needs, clarify information