Courier & Delivery Specialist | Safe, Fast Service

FedEx Corporation; México; Remote; MXN 180,000 - 260,000; Full time

Job summary

FedEx Corporation is seeking an energetic and customer-focused Agente de Soporte Telefónico de Clientes to join the rapidly growing team. This fully remote role allows you to deliver outstanding service from your home office, acting as the voice of the client and assisting customers with inquiries while maintaining high satisfaction and retention.

Ideal candidates possess excellent listening skills, a clear and friendly speaking voice, and a strong ability to empathize with customer concerns,

Qualifications

• Previous experience in a customer support role, preferably in a call center.
• Excellent verbal communication and active listening skills.
• Ability to remain calm and professional, especially during stressful situations.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency with computers and basic software applications.
• Ability to work independently.

Responsibilities

• Handle inbound customer calls efficiently and professionally.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Adhere to communication scripts and company policies while delivering exceptional service.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Keep records of customer interactions and transactions.
• Process orders, forms, applications, and requests.
• Provide accurate information about products and services.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet personal/team qualitative and quantitative targets.

Skills

Active listening

Verbal communication

Problem solving

Empathy

Tech savvy

Independent worker

Job description

Our client is looking for an energetic and customer-focused Agente de Soporte Telefónico de Clientes to join their rapidly growing team. This is a completely remote position, empowering you to deliver outstanding service from your home office. You will be the voice of our client, assisting customers with inquiries, resolving issues, and ensuring a positive support experience. The ideal candidate has excellent listening skills, a clear and friendly speaking voice, and a strong ability to empathize with customer concerns. Your primary goal will be to provide efficient and effective solutions, contributing to high customer satisfaction and retention.

About the Role

Our client is looking for an energetic and customer-focused Agente de Soporte Telefónico de Clientes to join their rapidly growing team. This is a completely remote position, empowering you to deliver outstanding service from your home office. You will be the voice of our client, assisting customers with inquiries, resolving issues, and ensuring a positive support experience. The ideal candidate has excellent listening skills, a clear and friendly speaking voice, and a strong ability to empathize with customer concerns. Your primary goal will be to provide efficient and effective solutions, contributing to high customer satisfaction and retention.

Key Responsibilities

• Handle inbound customer calls efficiently and professionally.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Adhere to communication scripts and company policies while delivering exceptional service.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Keep records of customer interactions and transactions.
• Process orders, forms, applications, and requests.
• Provide accurate information about products and services.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet personal/team qualitative and quantitative targets.

Requirements

• Previous experience in a customer support role, preferably in a call center environment.
• Excellent verbal communication and active listening skills.
• Ability to remain calm and professional, especially during stressful situations.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency with computers and basic software applications.
• Ability to work independently and manage