Líder De Centro De Servicio Al Cliente Global

Regus; Tuxtla Gutiérrez; Hybrid; MXN 83,000 - 138,000; Full time

Benefits offered by this job

Competitive hourly wage

Paid training

Advancement opportunities

Remote work from home

Job summary

Regus is seeking a professional and friendly Agente de Servicio al Cliente Telefónico for a fully remote position. You will handle inbound calls, answer inquiries, provide product information, and resolve issues with a focus on customer satisfaction.

A strong speaking voice, active listening, and familiarity with CRM systems will help you succeed from your home office. The role highlights remote work from home while benefiting from a collaborative team and opportunities for growth within Regus.

Qualifications

• Proven experience in customer service on phone calls.
• Excellent verbal communication and active listening skills.
• Proficiency with CRM software and call center systems.
• Ability to multitask and manage time effectively in a remote setting.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Provide accurate information about products and services.
• Assist customers with inquiries, issues, and requests via telephone.
• Troubleshoot problems and resolve customer issues.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues when needed.
• Aim for first-call resolution and meet performance metrics.

Skills

Active listening

Verbal communication

CRM software

Call center systems

Remote work discipline

Education

High school diploma or equivalent

Job description

Our client is actively seeking a professional and friendly Agente de Servicio al Cliente Telefónico for a fully remote position. This role is perfect for individuals who excel at phone communication and are passionate about providing excellent customer support. You will be the voice of our company, handling inbound calls, addressing customer inquiries, providing information about our products and services, and resolving issues efficiently. The ideal candidate possesses strong active listening skills, a clear speaking voice, and the ability to navigate customer service software with ease. While the position is remote, a strong connection or understanding of the market in Tuxtla Gutiérrez, Chiapas, MX is beneficial. If you are looking for a remote opportunity where you can make a real impact on customer satisfaction, this is the role for you. Join our dynamic team and contribute to a positive customer experience from the comfort of your own home.

About the Role

Our client is actively seeking a professional and friendly Agente de Servicio al Cliente Telefónico for a fully remote position. This role is perfect for individuals who excel at phone communication and are passionate about providing excellent customer support. You will be the voice of our company, handling inbound calls, addressing customer inquiries, providing information about our products and services, and resolving issues efficiently. The ideal candidate possesses strong active listening skills, a clear speaking voice, and the ability to navigate customer service software with ease. While the position is remote, a strong connection or understanding of the market in Tuxtla Gutiérrez, Chiapas, MX is beneficial. If you are looking for a remote opportunity where you can make a real impact on customer satisfaction, this is the role for you. Join our dynamic team and contribute to a positive customer experience from the comfort of your own home.

Key Responsibilities

• Answer inbound customer calls promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Assist customers with inquiries, issues, and requests via telephone.
• Troubleshoot problems and find effective solutions for customers.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Strive to achieve first-call resolution and meet performance metrics.
• Maintain a positive and helpful attitude during all customer interactions.
• Adhere to company quality standards and procedures.
• Contribute to team goals and a positive work environment.

Requirements

• Proven experience as a Customer Service Representative or in a similar phone-based role.
• Excellent verbal communication and active listening skills.
• Proficiency in using CRM software and call center systems.
• Ability to multitask and manage time effectively in a remote setting.
• High school diploma or equivalent required.
• A stable internet connection and a dedicated quiet workspace.
• A customer-focused approach with a commitment to providing outstanding service.
• Familiarity with the Tuxtla Gutiérrez, Chiapas, MX region is a plus.
• Ability to work independently and reliably.
• Enthusiasm and a positive attitude.

Benefits

Our client offers a competitive hourly wage, paid training, and opportunities for advancement within the company. As a remote employee, you will enjoy the flexibility and convenience of working from home. We provide the necessary tools and support to ensure your success. This position in Tuxtla Gutiérrez, Chiapas, MX offers a great entry point into the customer service field with a growing organization that values its team members.