Agente de Servicio al Cliente Telefónico - Remoto

La Comer; Tuxtla Gutiérrez; Hybrid; MXN 165,000 - 220,000; Full time

Benefits offered by this job

Competitive hourly wage

Paid training

Work from home

Job summary

La Comer is seeking a professional and friendly Agente de Servicio al Cliente Telefónico for a fully remote position. You will handle inbound calls, address inquiries, and resolve issues with a focus on delivering exceptional service from your home office in Tuxtla Gutiérrez, Chiapas, MX.

The role requires strong listening skills, a clear speaking voice, and proficiency with CRM/call center software. A stable internet connection and quiet workspace are essential for success in this remote

Qualifications

• Proven experience as a Customer Service Representative or in a similar phone-based role.
• Excellent verbal communication and active listening skills.
• Proficiency in using CRM software and call center systems.
• Ability to multitask and manage time effectively in a remote setting.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Assist customers with inquiries, issues, and requests via telephone.
• Troubleshoot problems and find effective solutions for customers.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Strive to achieve first-call resolution and meet performance metrics.
• Maintain a positive and helpful attitude during all customer interactions.
• Adhere to company quality standards and procedures.
• Contribute to team goals and a positive work environment.

Skills

Customer service experience

Verbal communication

Active listening

CRM software

Call center systems

Remote work

Time management

Education

High school diploma

Tools

CRM software

Call center systems

Job description

La Comer is seeking a professional and friendly Agente de Servicio al Cliente Telefónico for a fully remote position. You will handle inbound calls, address inquiries, and resolve issues with a focus on delivering exceptional service from your home office in Tuxtla Gutiérrez, Chiapas, MX.

The role requires strong listening skills, a clear speaking voice, and proficiency with CRM/call center software. A stable internet connection and quiet workspace are essential for success in this remote