Aftersales Growth & Customer Experience Director
BMW Group
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Descripción de la vacante
BMW Group is seeking a Manager, Business Development Aftersales in Mexico City to lead strategic growth of Customer Support operations across Latin America. You will empower a talented team, optimize dealer networks, and drive innovative commercial strategies for vehicles, accessories, and digital services.
The role requires a strong track record in leadership, market expansion, and delivering premium customer experiences across markets like Mexico, Brazil, and Argentina.
Formación
- Bachelor's degree in Business Admin, Marketing or related; MBA preferred.
- 7+ years in business development, sales or related field.
- Proven leadership and team-management in dynamic environments.
- Strong digital skills, e-commerce, CX, and digital transformation.
- Fluency in English and Spanish.
Responsabilidades
- Conduct market research to identify growth opportunities and competitive advantages.
- Analyze performance metrics to evaluate the effectiveness of business development initiatives.
- Identify areas for continuous improvement and implement best practices to enhance performance.
- Foster a culture of continuous improvement and encourage innovative solutions.
- Define the Customer Support strategy, the strategic initiatives and measures of the market.
Conocimientos
Educación
Descripción del empleo
BMW Group is seeking a Manager, Business Development Aftersales in Mexico City to lead strategic growth of Customer Support operations across Latin America. You will empower a talented team, optimize dealer networks, and drive innovative commercial strategies for vehicles, accessories, and digital services.
The role requires a strong track record in leadership, market expansion, and delivering premium customer experiences across markets like Mexico, Brazil, and Argentina.
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