Aftersales District Specialist Dealer Performance Analytics

Grupo Avantech; Xico; Presencial; MXN 300.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Power BI credits

Descripción de la vacante

BYD MÉXICO is seeking an Aftersales District Specialist to manage and support the performance of assigned dealerships, ensuring KPI achievement, customer satisfaction, and compliance with Aftersales standards. This field-based role requires frequent travel to dealerships, data analysis, and collaboration with Service Managers and Parts Managers to drive dealer profitability and operational excellence.

You will monitor KPIs, prepare reports, and implement corrective actions to close performance

Formación

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Industrial Engineering, Business Administration or related field.
• Minimum 1 year of experience in an automotive dealership, preferably in Aftersales, Service, Parts, Warranty, or Customer Experience.
• Willingness to travel frequently and work directly within dealership operations.
• Experience working directly with dealership operations and customer service processes.
• Intermediate to advanced English preferred.

Responsabilidades

• Manage and support Aftersales operations across assigned dealerships and dealer groups.
• Monitor and analyze key Aftersales KPIs, identifying performance gaps and improvement opportunities.
• Prepare performance reports, executive summaries, and data-driven recommendations.
• Develop and follow up on action plans to address operational and performance gaps.
• Conduct regular dealership visits to review processes, customer experience, performance, and compliance.
• Present findings, KPIs, and improvement opportunities to dealer management and internal teams.
• Work closely with Service Managers, General Managers, Parts Managers, and Aftersales teams.
• Identify root causes and support the implementation of corrective actions.
• Monitor compliance with Aftersales policies, processes, programs, and corporate standards.
• Provide recommendations to improve dealer profitability, operational efficiency, customer satisfaction, and overall Aftersales performance.

Educación

Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Industrial Engineering, Business Administration

Herramientas

Power BI

Descripción del empleo

BYD MÉXICO is seeking an Aftersales District Specialist to manage and support the performance of assigned dealerships, ensuring KPI achievement, customer satisfaction, and compliance with Aftersales standards. This field-based role requires frequent travel to dealerships, data analysis, and collaboration with Service Managers and Parts Managers to drive dealer profitability and operational excellence.

You will monitor KPIs, prepare reports, and implement corrective actions to close performance