After Sales Field Service Manager (SFM)

Kia México; Región Centro; On-site; MXN 650,000 - 950,000; Full time

Job summary

Kia México seeks a results-driven professional to improve dealer performance following KMX guidelines to hit fixed operating targets and boost profitability. The role focuses on defining strategies, allocating resources, and standardizing processes across the dealer network.

You will monitor indicators, deploy processes, handle customer complaints, and lead service-operations projects to raise service quality at the dealers.

Qualifications

• Engineering’s, Administrative bachelor’s degree or similar.
• Areas of experience: After-Sales, Service Operation, Automotive retail.
• Advanced Excel.
• Years of experience: +9.

Responsibilities

• Monitoring and analysis of indicators defined by KMX.
• Defining and deploying processes and standards for the dealer network.
• Reception and handling of complaints and suggestions from customers.
• Implementation of projects to improve the service provided at the dealers.

Skills

After-Sales

Service Operation

Automotive retail

Advanced Excel

9+ years experience

Education

Engineering degree

Administrative bachelor’s degree or similar

MBA (desirable)

Job description

KIA has a long history of making cars, for over 75 years, we have been putting people on the move. We have proudly delivered solutions that help people move from one location to another, connecting them with each other, and bridging physical and emotional distances between them. As you can see, movement has always been at the heart of our brand, and moving people at the core of our business, and it will remain like this in the future.

Overview of the position:

Responsible to improve dealer performance based on KMX guidelines to achieve Fixed operating targets and dealer profitability, implementing strategies, objectives, resources, and processes.

Typical tasks:

• Monitoring and analysis of indicators defined by KMX.
• Responsible for defining and deploying processes and standards for the dealer network.
• Reception and handling of complaints and suggestions from customers.
• Implementation of projects to improve the service provided at the dealers.

Qualifications:

• Engineering’s, Administrative bachelor’s degree or similar | Desirable MBA
• Areas of experience: After-Sales, Service Operation, Automotive retail
• Advanced Excel
• Years of experience: +9