After Sales Field Service Manager (SFM)

Kia México; Estado de México; On-site; MXN 1,108,000 - 1,662,000; Full time

Job summary

Kia México is seeking a results‑driven dealer performance specialist to improve profitability and align operations with KMX guidelines. You will define and deploy processes, standards, and resources across the dealer network, driving initiatives that enhance customer care and service quality.

Responsibilities include monitoring defined indicators, analyzing performance data, receiving customer feedback, and executing projects to raise dealer efficiency in after‑sales, service operation, and

Qualifications

• Engineering or administrative bachelor's degree or equivalent.
• MBA desirable.
• Experience in after-sales, service operation, or automotive retail.

Responsibilities

• Monitoring and analysis of indicators defined by KMX.
• Defining and deploying processes and standards for the dealer network.
• Reception and handling of complaints and suggestions from customers.
• Implementation of projects to improve the service provided at the dealers.

Skills

After-Sales

Service Operation

Automotive retail

Education

Engineering or Administrative bachelor's degree or similar

MBA

Job description

KIA has a long history of making cars, for over 75 years, we have been putting people on the move. We have proudly delivered solutions that help people move from one location to another, connecting them with each other, and bridging physical and emotional distances between them. As you can see, movement has always been at the heart of our brand, and moving people at the core of our business, and it will remain like this in the future.

Overview of the position:

Responsible to improve dealer performance based on KMX guidelines to achieve Fixed operating targets and dealer profitability, implementing strategies, objectives, resources, and processes.

Typical tasks:

• Monitoring and analysis of indicators defined by KMX.
• Responsible for defining and deploying processes and standards for the dealer network.
• Reception and handling of complaints and suggestions from customers.
• Implementation of projects to improve the service provided at the dealers.

Qualifications:

• Engineering’s, Administrative bachelor’s degree or similar | Desirable MBA
• Areas of experience: After-Sales, Service Operation, Automotive retail