After-Sales Field Service Leader

Kia México; Estado de México; On-site; MXN 1,108,000 - 1,662,000; Full time

Job summary

Kia México is seeking a results‑driven dealer performance specialist to improve profitability and align operations with KMX guidelines. You will define and deploy processes, standards, and resources across the dealer network, driving initiatives that enhance customer care and service quality.

Responsibilities include monitoring defined indicators, analyzing performance data, receiving customer feedback, and executing projects to raise dealer efficiency in after‑sales, service operation, and

Qualifications

• Engineering or administrative bachelor's degree or equivalent.
• MBA desirable.
• Experience in after-sales, service operation, or automotive retail.

Responsibilities

• Monitoring and analysis of indicators defined by KMX.
• Defining and deploying processes and standards for the dealer network.
• Reception and handling of complaints and suggestions from customers.
• Implementation of projects to improve the service provided at the dealers.

Skills

After-Sales

Service Operation

Automotive retail

Education

Engineering or Administrative bachelor's degree or similar

MBA

Job description

Kia México is seeking a results‑driven dealer performance specialist to improve profitability and align operations with KMX guidelines. You will define and deploy processes, standards, and resources across the dealer network, driving initiatives that enhance customer care and service quality.

Responsibilities include monitoring defined indicators, analyzing performance data, receiving customer feedback, and executing projects to raise dealer efficiency in after‑sales, service operation, and