After-Sales Field Ops Leader

Kia México; Región Centro; Sur place; MXN 650 000 - 950 000; Plein temps

Résumé du poste

Kia México seeks a results-driven professional to improve dealer performance following KMX guidelines to hit fixed operating targets and boost profitability. The role focuses on defining strategies, allocating resources, and standardizing processes across the dealer network.

You will monitor indicators, deploy processes, handle customer complaints, and lead service-operations projects to raise service quality at the dealers.

Qualifications

• Engineering’s, Administrative bachelor’s degree or similar.
• Areas of experience: After-Sales, Service Operation, Automotive retail.
• Advanced Excel.
• Years of experience: +9.

Responsabilités

• Monitoring and analysis of indicators defined by KMX.
• Defining and deploying processes and standards for the dealer network.
• Reception and handling of complaints and suggestions from customers.
• Implementation of projects to improve the service provided at the dealers.

Connaissances

After-Sales

Service Operation

Automotive retail

Advanced Excel

9+ years experience

Formation

Engineering degree

Administrative bachelor’s degree or similar

MBA (desirable)

Description du poste

Kia México seeks a results-driven professional to improve dealer performance following KMX guidelines to hit fixed operating targets and boost profitability. The role focuses on defining strategies, allocating resources, and standardizing processes across the dealer network.

You will monitor indicators, deploy processes, handle customer complaints, and lead service-operations projects to raise service quality at the dealers.