Aftersales Director: Transform Nationwide Dealer Network

Chirey México

Ciudad de México

On-site

MXN 1,800,000 - 3,200,000

Full time

8 hours ago

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Job summary

Chirey Motor México is seeking an experienced Aftersales Director to lead the transformation and performance of its nationwide dealer network. This role focuses on strengthening dealer operations, standardizing service processes, improving customer satisfaction, developing technical capabilities, and ensuring parts availability across the network.

The position emphasizes leadership, strategic execution, and the ability to drive measurable improvements in dealer performance and customer

Qualifications

Minimum 10 years of verifiable automotive aftersales leadership experience at director level or equivalent.
Fluent English, both written and spoken.
Proven experience managing OEM aftersales operations and nationwide dealer networks.
Based in Mexico; Mexico City is preferred.
Strong leadership, execution, and dealer management capabilities.

Responsibilities

Lead and standardize aftersales operations, workshop processes, and service quality across the dealer network.
Drive customer satisfaction, complaint resolution, and service efficiency improvements.
Develop technical training and service advisor capabilities across dealerships.
Optimize parts planning, availability, and distribution.
Establish performance KPIs, accountability, and continuous improvement initiatives.
Lead and develop a high-performing, results-oriented aftersales team.