After-Hours Logistics Support Specialist II

Uber-Freight-4; Monterrey; Presencial; MXN 279 000 - 469 000; Tempo integral

Resumo da oferta

Uber Freight is seeking a Customer Support Specialist II for the Monterrey area to support after-hours operations. This on-site, salaried role focuses on ensuring accurate planning, shipment execution, tracking, and documentation management while maintaining proactive communication with customers, carriers, and internal teams.

The ideal candidate will have a Bachelor's degree and at least 1 year of related experience, strong English communication skills, and the ability to manage multiple

Qualificações

• Bachelor's Degree.
• Minimum 1 year of professional experience in operations, customer service, transportation, supply chain, logistics, or related fields.
• Advanced written and conversational English, with strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and demonstrate urgency.
• Knowledge of customer service principles and stakeholder management.

Responsabilidades

• Monitor shipments and perform daily track-and-trace activities to ensure shipment visibility and on-time performance.
• Maintain accurate load status and shipment milestones within the TMS.
• Perform planning activities and ensure all orders are scheduled within required timelines.
• Review and resolve system exceptions, error corrections, and operational discrepancies.
• Coordinate with carriers to obtain shipment updates, documentation, and proof of delivery.
• Monitor customs status and cross-border shipment activities.
• Manage invoice follow-up and document collection processes.
• Participate in operational review meetings, customer calls, and performance discussions.
• Analyze shipment trends and identify operational risks that could impact service levels.
• Escalate service failures, capacity concerns, and operational issues to leadership when required.
• Prepare and distribute operational reports, shipment visibility updates, and KPI metrics.
• Support implementation activities, pilot programs, and peak season operational planning initiatives.

Conhecimentos

English proficiency

Customer service

Stakeholder management

Communication skills

Fast-paced environment

Formação académica

Bachelor's Degree

Ferramentas

TMS

Descrição da oferta de emprego

Uber Freight is seeking a Customer Support Specialist II for the Monterrey area to support after-hours operations. This on-site, salaried role focuses on ensuring accurate planning, shipment execution, tracking, and documentation management while maintaining proactive communication with customers, carriers, and internal teams.

The ideal candidate will have a Bachelor's degree and at least 1 year of related experience, strong English communication skills, and the ability to manage multiple