After-Hours Logistics & Shipment Tracker Specialist

Uber Freight; Monterrey; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Uber Freight is looking for a Customer Support Specialist II- After Hours in Monterrey to ensure timely planning, execution, tracking, and documentation of transportation operations. You will communicate proactively with customers, carriers, and internal teams to resolve issues and maintain service levels.

The role requires English proficiency and a Bachelor's degree, with at least one year in logistics or customer service, and an ability to manage multiple priorities in a fast-paced environment

Formación

• Advanced written and conversational English with strong communication skills.
• Knowledge of customer service principles and stakeholder management.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsabilidades

• Monitor shipments and track-and-trace to ensure visibility and on-time performance.
• Maintain load status and shipment milestones in the TMS.
• Plan orders and ensure scheduling within required timelines.
• Review and resolve system exceptions and discrepancies.
• Coordinate with carriers for updates, docs, and proof of delivery.
• Monitor customs status and cross-border shipment activities.
• Follow up on invoices and document collection.
• Participate in review meetings and customer calls.
• Analyze shipment trends and identify operational risks.
• Escalate service failures and capacity concerns as needed.
• Prepare operational reports and KPI updates.
• Support pilots and peak-season planning initiatives.

Conocimientos

English proficiency

Customer service

Stakeholder management

Fast-paced environment

Educación

Bachelor's Degree

Herramientas

TMS

Descripción del empleo

Uber Freight is looking for a Customer Support Specialist II- After Hours in Monterrey to ensure timely planning, execution, tracking, and documentation of transportation operations. You will communicate proactively with customers, carriers, and internal teams to resolve issues and maintain service levels.

The role requires English proficiency and a Bachelor's degree, with at least one year in logistics or customer service, and an ability to manage multiple priorities in a fast-paced environment