Accounts Receivable Specialist

Relay Human Cloud

Ciudad de México

On-site

MXN 223,200 - 279,000

Full time

14 days+

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Benefits offered by this job

Major medical insurance

Dental insurance

Life insurance

30 days of Christmas bonus

Additional vacation days

Job summary

A global team expansion firm is seeking an Accounts Receivable Specialist in Mexico City. This role involves managing collections, tracking documentation, and collaborating with internal teams to ensure timely payments. Candidates should have experience in accounts receivable or collections, strong communication skills, and the ability to navigate CRM systems like Salesforce. The position offers a permanent contract with competitive salary and benefits.

Qualifications

Prior experience in Accounts Receivable, collections, or insurance billing.
Comfortable navigating Salesforce or other CRM/accounting systems.
Ability to handle tough conversations with professionalism.

Responsibilities

Investigate aged receivables by researching accounts in Salesforce.
Proactively follow up with insurance companies and customers.
Maintain clear records of communications and progress in Salesforce.

Skills

Accounts Receivable

Strong communication skills

Analytical mindset

Self-starter

Tools

Salesforce

Job description

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About Relay Human Cloud:

Relay Human Cloud is an international team expansion company that connects top US-based companies with the best international talent. With a global presence and offices in the US, India, Honduras, and Mexico, and plans for further expansion, we simplify the complexities of international back-office setup for our clients. With over a decade of experience in navigating international operations, Relay Human Cloud is a reliable partner for global expansion, offering expertise deeply rooted in the nuances of worldwide scalability.

Position Summary:

We’re looking for a proactive, assertive, and detail-oriented Accounts Receivable Specialist to help untangle the complexities of our collections process. You’ll work closely with our in-house accounting team, project managers, and insurance contacts to identify roadblocks to payment, track down missing documentation, and follow up with customers and insurance adjusters to ensure we get paid — quickly and completely.

What You’ll Do:

Investigate aged receivables by researching accounts in Salesforce and internal systems
Proactively follow up with insurance companies, adjusters, and customers to identify missing documents or approvals.
Coordinate with internal team members (project managers, field staff) to obtain required items such as certificates of completion, final sign-offs, and customer approvals
Build a deep understanding of our receivables process and become a key support for the accounting team
Maintain clear records of communications and progress in Salesforce
Escalate complex issues and make recommendations to streamline collections
Develop trust and become a go-to team member for our accountant and leadership team
Stay relentlessly on top of accounts to prevent delays — politely persistent, but never pushy

What We’re Looking For:

Prior experience in Accounts Receivable, collections, or insurance billing (restoration/construction industry is a plus)
Comfortable navigating Salesforce or other CRM/accounting systems
Strong communication skills — you’re comfortable picking up the phone, following up regularly, and handling tough conversations with professionalism
Analytical mindset — you can review an account, ask the right questions, and see the whole picture
Self-starter with strong follow-through
Comfortable working in a fast-paced environment where priorities shift quickly
Team player who’s not afraid to speak up and clarify assignments when needed

Why This Role Matters:

Our accounting team is stretched thin, and we need someone who can own this part of the business. Your work will directly impact cash flow and help us scale without drowning in administrative work.

Permanent contract
Competitive full salary
Superior benefits, including major medical insurance, dental insurance, life insurance, 30 days of Christmas bonus, and additional vacation days

Seniority level