Accounts Payable Team Leader Shared Services Center

Coface; Ciudad de México; Hybride; MXN 446 000 - 558 000; Plein temps

Avantages offerts par ce poste

Flexible hybrid work model

Career development

Ongoing training

Competitive benefits

Résumé du poste

Coface is seeking an Accounts Payable Team Leader for its Shared Services Center in Mexico City. You will lead a team of AP professionals, manage regional processing across multiple countries, and drive KPI improvements while ensuring strong internal controls.

The role offers a flexible hybrid work model and a competitive compensation package. You will collaborate with Finance teams, support continuous improvement initiatives, and ensure audit readiness through robust SOPs and governance

Qualifications

• Bachelor’s degree in Administration, Finance, or Accounting.
• 5–7 years of experience in finance or accounting; SSC experience and team leadership.
• English: Working proficiency; Spanish: Working proficiency; Portuguese: Desirable.

Responsabilités

• Lead and coach a team of AP professionals; onboarding and performance feedback.
• Oversee end-to-end AP execution across MX/US/CA/AR/CL/BR.
• Monitor KPIs, SLA, cycle time, and backlog; drive actions.
• Coordinate with regional stakeholders and SSC governance.
• Promote standardization, SOP updates, and automation opportunities.
• Maintain documentation, controls, and audit readiness.

Connaissances

Leadership

AP processing

KPI tracking

Cross-country coordination

Formation

Bachelor’s degree in Administration, Finance, or Accounting

5–7 years of experience in finance or accounting

Outils

ERP (SAP/Oracle)

Excel/Power BI

Description du poste

Accounts Payable Team Leader Shared Services Center

• Full-time
• Compensation: MXN 40,000 - MXN 50,000 - monthly

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Position: Accounts Payable Team Leader, SSC
Department: Finance - General Accounting
Employment Type: Full-Time
Location: Mexico City, Mexico

Role Overview

• Leadership & coaching: Builds team capability, sets expectations, and manages performance.
• Operational excellence: Oversees prioritization, workload distribution, capacity planning, and deadline adherence.
• Stakeholder management: Ensures clear communication, service orientation, and confident escalation handling.
• Analytical thinking: Monitors KPIs, performs root-cause analysis, and drives action plans.
• Process improvement: Promotes standardization, documentation discipline, and continuous improvement.
• Compliance mindset: Maintains strong controls, audit readiness, and policy adherence.
• Change agility: Supports transitions, onboarding of new scope, and evolving processes.

Key Responsibilities

1. 1) Operational Delivery & Controls (Run the Business)
   • Ensure end-to-end AP execution (invoice intake, validation, matching, approvals follow-up, posting, vendor master coordination where applicable, payment preparation support, and issue resolution) in line with SSC standards and local requirements.
   • Guarantee timely and accurate AP processing for all in-scope countries (MX/US/CA/AR/CL/BR).
   • Maintain strong internal controls and compliance (SOX/internal control principles, audit readiness, segregation of duties, policy adherence).
2. 2) KPI / SLA Management & Service Excellence
   • Monitor and enhance AP performance through KPIs (SLA achievement, cycle time, backlog aging, invoice accuracy, on-time payments, exception rates).
   • Drive corrective action plans when performance deviates; communicate clearly with stakeholders and SSC leadership.
   • Build operational visibility through dashboards, weekly reporting, risk/mitigation updates, and service review materials.
3. 3) People Leadership (Team of ~8)
   • Lead, coach, and develop a team of approximately eight AP professionals, including onboarding, goal setting, performance feedback, and skill development.
   • Ensure effective coverage planning across countries and time zones (holidays, PTO, peak periods, business continuity).
   • Foster a culture of accountability, ownership, and collaboration
4. 4) Stakeholder Management (Regional / Country Collaboration)
   • Serve as the primary AP operational contact for internal customers across the six countries in scope.
   • Manage escalations proactively and professionally; align priorities with Finance stakeholders and SSC governance routines.
   • Support cross-functional coordination with AR, GL, Tax, and local finance teams when AP activities impact closing, reconciliations, or cash planning
5. 5) Continuous Improvement, Standardization & Automation
   • Identify and implement process improvements using a Lean mindset: standard work, SOP updates, error-proofing, and automation opportunities.
   • Lead initiatives that reduce manual work, improve first-time-right quality, and strengthen knowledge management and backup structures.
   • Ensure complete and up-to-date documentation (SOPs, control narratives, training materials) to support process independence and scalability.
6. 6) Governance, Risk & Audit Readiness
   • Maintain AP documentation and evidence for audits and internal control testing.
   • Ensure compliance with AP policies, delegation of authority, and documentation standards across all supported countries.
   • Participate in governance forums and provide clear operational updates as required.

Core Competencies

• ERP experience (SAP/Oracle/other), workflow/ticketing tools, and Excel/Power BI basics for reporting and KPI tracking.
• Success Measures (Examples)
  • Consistent SLA/KPI achievement (on-time processing and payments, backlog targets, accuracy).
• Reduction in exceptions and rework; improved first-time-right performance.
• Strong audit results with complete and accessible evidence.
• Robust SOP coverage and cross-training/backup depth.
• High stakeholder satisfaction and predictable escalation handling.

Qualifications

Language Requirements

• English: Working proficiency (daily interaction with regional stakeholders).
• Spanish: Working proficiency (SSC Mexico environment).
• Portuguese: Desirable (Brazil support).
• Bachelor’s degree in Administration, Finance, or Accounting.
• 5–7 years of experience in finance or accounting; proven SSC experience and team leadership required.

What We Offer

• Flexible hybrid work model
• Career development in a global, inclusive environment
• Ongoing training and learning opportunities
• Competitive benefits exceeding legal requirements