Global Account Operations Specialist

Passport; México; On-site; MXN 420,000 - 540,000; Full time

Job summary

Passport seeks an Account Operations Associate to join the growing team and act as the crucial link between brand partners, internal teams, and customer-focused solutions. You will help shape the role from its inception, focusing on project management and solving cross-departmental challenges that enhance customer experience and operational excellence.

Reporting to the Account Ops Manager, you will influence supply chain visibility, issue resolution, and collaboration with success and support

Qualifications

• What candidates must have a data-driven approach to problem solving.
• Ability to collaborate with multiple teams to resolve issues.
• Strong ownership and end-to-end project management mindset.
• Excellent communication and stakeholder management skills.

Responsibilities

• Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for customers
• Serve as the first point of escalation and main contact once issues are identified, ensuring swift resolution
• Work with the daily operations team to understand supply chain and identify shipment-level issues
• Collaborate with Customer Success Managers to maintain high NPS scores
• Assist Customer Support in triaging account-level issues

Skills

Pattern recognition

Ownership

Problem solving

Team collaboration

Data analysis

Cross-functional collaboration

Stakeholder management

Communication

Adaptability

Tools

Zendesk

Notion

Salesforce

Job description

Passport seeks an Account Operations Associate to join the growing team and act as the crucial link between brand partners, internal teams, and customer-focused solutions. You will help shape the role from its inception, focusing on project management and solving cross-departmental challenges that enhance customer experience and operational excellence.

Reporting to the Account Ops Manager, you will influence supply chain visibility, issue resolution, and collaboration with success and support