Chief Operations & Process Specialist / Staffing Operations Specialist

EPAM Systems; México; Remote; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Upskilling courses

LinkedIn Learning access

Global career opportunities

Volunteer opportunities

Job summary

EPAM Systems is seeking a Chief Operations & Process Specialist to bring order and transparency to staffing across Latin America. You will design and refine staffing workflows, align stakeholders, and resolve escalated staffing concerns to ensure reliable delivery.

You will collaborate with global teams, tackle uncertain scenarios with structured frameworks, and lead initiatives end-to-end, from discovery to implementation in a fast-paced environment. Strong Spanish and English are essential.

Qualifications

• Minimum of 3 years in a technology-focused organization.
• Fluency in Spanish; strong business English.
• Ability to convert unstructured details into actionable workflows.
• Comfort with uncertainty and changing environments.
• Excellent organization and meticulous attention to detail.
• Strong interpersonal collaboration skills.

Responsibilities

• Design and refine staffing workflow systems for LATAM.
• Investigate complex operational flows and craft practical remedies.
• Produce documentation and scalable processes for teams.
• Align stakeholders to ensure consistent staffing tasks across functions.
• Assist with regional staffing needs and escalate staffing concerns.
• Lead improvements from start to finish with minimal supervision.

Skills

Analytical thinking

Problem solving

Process design

Stakeholder management

Communication

Self-starting

Job description

We're seeking a Chief Operations & Process Specialist / Staffing Operations Specialist to bring order, transparency, and streamlined execution to staffing and resource functions across Latin America. If untangling complicated scenarios, converting uncertainty into structured frameworks, and building reliable workforce systems excites you, this role fits.ResponsibilitiesDesign and refine workflow systems tied to staffing and supply duties, including bench oversight and talent utilizationInvestigate shifting, intricate operational flows to spot inefficiencies and craft practical remediesProduce thorough documentation while establishing repeatable, scalable methods for teams to followAlign stakeholders so that everyday staffing and operational tasks run consistently and dependably throughout LATAMAssist with regional staffing needs and resolve escalated staffing concernsLead initiatives independently, owning operational improvements from start to finishWork closely with colleagues across departments to agree on priorities and shape joint solutionsRequirementsMinimum of 3 years working inside a technology-focused organization is strongly preferredFluency at a native level in Spanish, paired with solid professional English skills for workplace interactionsKnack for organized reasoning combined with sharp analytical and problem-solving abilitiesComfort with uncertainty, along with talent for converting messy, unstructured details into coherent, actionable workflowsGenuine enthusiasm for process design and restoring order amid disorderExceptional organizational capability paired with meticulous attention to detailSelf-starting attitude and willingness to take charge and push projects forwardComfort operating solo within a quickly shifting, unpredictable workplaceSolid interpersonal communication skills enabling smooth teamwork with various stakeholdersWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.