Account Manager - Hybrid/Remote Healthcare Staffing Growth

MezTal; Región Centro; Hybride; MXN 320 000 - 420 000; Plein temps

Avantages offerts par ce poste

Christmas Bonus

Medical Insurance (MXN 25,000,000)

Dental Insurance

Life Insurance

Vacation Days + Floating Holidays

Transport Subsidy

Hybrid Work

Multicultural Exposure

Internal Events

Exclusive Discounts

Academic Agreements

Résumé du poste

MezTal is hiring a JR Account Manager to support customers and users while driving engagement and growth through proactive communication. You will work with US-based users, understand their needs, provide solutions, and help increase platform activity.

The role combines customer service, relationship-building, and sales development, with a focus on proactive outreach and follow-ups in a hybrid, remote-friendly setup.

Qualifications

• Strong English reading, writing and speaking abilities.
• 1–2 years in customer service, sales development or related role.
• Excellent communication and relationship-building skills.
• Able to do proactive outreach and follow-ups with customers.

Responsabilités

• Provide excellent customer service via phone, chat, and other channels.
• Recruit and engage US-based healthcare professionals to use the platform.
• Conduct proactive outreach to increase engagement and platform activity.
• Build and maintain positive relationships with users through proactive follow-up.
• Identify opportunities to re-engage inactive users and drive participation.
• Understand user needs and provide appropriate solutions or resources.
• Support sales development by identifying opportunities and coordinating follow-ups.
• Follow up to move inquiries to completion and resolve issues.
• Maintain accurate records of interactions and actions taken.
• Track outreach metrics to support team goals.
• Report tools or access issues and collaborate with internal teams.
• Support relationship management as responsibilities evolve.

Connaissances

English proficiency

Customer service

Relationship building

Outbound outreach

Multi-tasking

CRM usage

Outils

CRM software

Description du poste

MezTal is hiring a JR Account Manager to support customers and users while driving engagement and growth through proactive communication. You will work with US-based users, understand their needs, provide solutions, and help increase platform activity.

The role combines customer service, relationship-building, and sales development, with a focus on proactive outreach and follow-ups in a hybrid, remote-friendly setup.