Remote Account Manager — Healthcare Provider Growth

PlacidWay, LLC; Ciudad de México; Remote; MXN 320,000 - 520,000; Full time

Benefits offered by this job

Remote work environment

Global provider network

Performance-based growth opportunities

Job summary

PlacidWay is seeking an Account Manager to manage relationships with healthcare providers and partners on our platform. You will support day-to-day activity, monitor patient cases and leads, and coordinate with internal teams to resolve issues and identify opportunities for growth.

The role emphasizes relationship management, customer success, sales, problem-solving, follow-up, and account expansion, with a remote work setup and global provider network across 60+ countries.

Qualifications

• 2–4+ years of experience in Account Management, Customer Success, Client Relationships, Sales, or similar roles.
• Experience managing multiple clients or accounts and coordinating with internal teams.
• Strong written and verbal English communication and excellent follow-up skills.
• Experience working with a CRM system and handling multiple priorities independently in a remote environment.

Responsibilities

• Manage a portfolio of healthcare providers, clinics, hospitals, and medical professionals.
• Build and maintain strong provider relationships and understand their services and objectives.
• Monitor provider activity, leads, and patient cases; coordinate escalation with internal teams.
• Improve provider response, follow-up, and patient-handling processes to increase conversions.
• Drive account growth and identify opportunities for increased provider participation and revenue.

Skills

Relationship Management

Customer Success

Account Management

Provider Management

Lead Management

CRM

Follow-Up

Conversion Optimization

Sales

Business Development

Negotiation

Problem Solving

Communication

Account Growth

Job description

PlacidWay is seeking an Account Manager to manage relationships with healthcare providers and partners on our platform. You will support day-to-day activity, monitor patient cases and leads, and coordinate with internal teams to resolve issues and identify opportunities for growth.

The role emphasizes relationship management, customer success, sales, problem-solving, follow-up, and account expansion, with a remote work setup and global provider network across 60+ countries.