Account Manager

HH Global Group; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

HH Global Group is seeking an Account Manager to strategically manage and develop client relationships across marketing and creative agency projects. You will oversee operations, procurement, production, and execution of client strategies, with accountability for spend, financial performance, and delivery.

You will focus on reducing costs, increasing margins, identifying new production opportunities, retaining clients, and nurturing key relationships while guiding a cross-functional team toward

Qualifications

• 5–7 years in a similar role within marketing or creative agencies.
• Degree in Business, Marketing, or related field preferred.
• Advanced English proficiency.
• Experience in digital environments and print production.
• Proficient with Microsoft Office 365, especially Excel and PowerPoint.
• Strong client-facing and relationship-building skills.
• Commercial acumen and business understanding.
• Digitally savvy with innovative communication methods.
• Proactive, positive, collaborative mindset.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Ability to adapt and improve processes in a fast-paced, global environment.

Responsibilities

• Lead and manage the account team to achieve monthly sales targets and overall account performance.
• Own and grow assigned accounts by identifying new opportunities and nurturing client relationships.
• Collaborate with creative and strategy teams to provide input in meetings and proposals.
• Understand client challenges and brand guidelines to deliver brand-compliant solutions.
• Manage project budgets, timelines, and scope to meet client expectations.
• Develop and maintain project schedules and communicate changes.
• Lead project briefings, change orders, and ensure stakeholders are informed.
• Monitor and control project execution for quality, time, and budget.
• Represent the company positively and ensure team alignment with values.
• Support business development efforts and share best practices with the team.
• Maintain effective communication with vendors, clients, and internal teams.

Skills

Client relationships

Cross-functional collaboration

Budget management

Digital marketing

English proficiency

Time management

Written and verbal communication

Education

Bachelor's degree in Business/Marketing or related field

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Office 365

Job description

Purpose of the Job

The Account Manager is responsible for strategically managing and developing client relationships. This role oversees operations, procurement, production, and execution of the client’s strategy and projects, with direct accountability for client spend, financial performance, and operational delivery.

The Account Manager will focus on reducing costs, increasing margins, identifying new production opportunities, retaining clients, and nurturing key relationships. They will ensure the team exceeds client expectations, achieves financial targets, and proactively identifies opportunities for organic growth and new business.

Key Responsibilities

• Lead and manage the account team (coordinators and analysts) to achieve monthly sales targets and overall account performance.
• Own and grow assigned accounts by identifying new opportunities, upselling, cross-selling, and nurturing client relationships.
• Collaborate with creative and strategy teams to provide value-added input in client meetings and proposals.
• Understand client challenges, brand guidelines, and market context to deliver innovative, brand-compliant solutions.
• Manage project budgets, timelines, and scope, ensuring delivery meets or exceeds client expectations.
• Handle client briefs, build quotations, source suppliers, and communicate clearly on deliverables and associated costs.
• Develop and maintain project schedules, communicate changes, negotiate timelines, and build contingency plans.
• Lead project briefings, check-point calls, and change order processes, keeping all stakeholders informed.
• Monitor and control project execution, ensuring quality, time, budget, and resources are balanced.
• Conduct wrap-up meetings, present final reports, and gather learnings for continuous improvement.
• Maintain effective communication with internal teams, vendors, and clients throughout the project lifecycle.
• Support business development efforts and proactively share knowledge and best practices with the team.

• Represent the company positively and ensure team alignment with its values and standards

Knowledge, Skills + Experience

• 5 - 7 years of experience in a similar role and background in marketing or creative agencies.
• Degree in Business, Marketing, or related field preferred.
• Advanced English proficiency.
• Experience in digital environments (paid media, content, strategy), experiential marketing (events, activations, digital out of home) and print production.
• Proficient in Microsoft Office 365, especially Excel and PowerPoint.
• Strong client-facing and relationship-building skills.
• Commercial acumen and business understanding.
• Digitally savvy and open to innovative communication methods.
• Proactive, positive, and collaborative mindset.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Ability to adapt and improve processes in a fast-paced, global environment.

#LI-NM1
#LI-Hybrid