Account Director, Influencer & UGC Operations

Monks; Ciudad de México; Hybrid; MXN 1,200,000 - 2,000,000; Full time

Job summary

Monks is seeking an Account Director to own client relationships and drive commercial success in a fast-paced, digital environment. You will manage high-touch operations around user-generated content, influencer ecosystems, and technical operations, acting as a strategic partner to clients.

You will lead cross-functional teams, structure scalable workflows, and oversee budgets, SOWs, and revenue forecasting while collaborating with project managers, producers, strategy, and tech/content teams to

Qualifications

• 5+ years of account management, commercial, or marketing experience in fast-paced environments (digital product agencies, content platforms, or tech-driven marketing services).
• Proven track record in managing influencer marketing ecosystems, UGC strategies, and digital product/content operations.
• Demonstrated strong business acumen, negotiation skills, and a growth mindset with experience handling high-value client accounts/retainers.
• Hands-on experience managing project finances, budgets, SOWs, and revenue forecasting.
• Excellent communication, presentation, and client relationship-building skills with a focus on establishing long-term operational trust.
• Proficiency in digital productivity tools and project management software (Google Workspace: Docs, Slides, Sheets, or equivalent).
• Advanced English and Spanish communication skills (written and spoken).

Responsibilities

• Own client relationships and provide strategic consult, acting as a trusted advisor and business partner to drive client retention and account growth.
• Lead and oversee day-to-day operations specifically tailored to User-Generated Content campaigns, influencer management, and digital product operations (moving away from traditional advertising/audiovisual production approaches).
• Manage the commercial and financial end-to-end process, including Master Services Agreements, SOW, budget creation, revenue tracking, monthly recurring retainers, and internal financial reporting.
• Partner with clients on strategic briefs and lead client presentations, ensuring feedback is efficiently translated into operational execution.
• Help structure, build, and scale new client teams and workflows to support evolving technical and content operations.
• Collaborate closely with internal subject matter experts (project managers, producers, strategy, and tech/content teams) to communicate project requirements and ensure seamless execution.
• Manage client approvals, internal ticketing systems, project management tools, and oversee key meeting schedules and documentation across platforms.

Skills

Account management

Commercial experience

Marketing experience

Influencer marketing

Digital product operations

Budget management

SOW & revenue forecasting

Client relationships

Communication

Workflow management

Tools

Google Workspace

Job description

Monks is seeking an Account Director to own client relationships and drive commercial success in a fast-paced, digital environment. You will manage high-touch operations around user-generated content, influencer ecosystems, and technical operations, acting as a strategic partner to clients.

You will lead cross-functional teams, structure scalable workflows, and oversee budgets, SOWs, and revenue forecasting while collaborating with project managers, producers, strategy, and tech/content teams to