Academic Customer Success Specialist for Universities

JoVE; México; On-site; MXN 400,000 - 560,000; Full time

Benefits offered by this job

Competitive pay

Impact on science education

Global teams

Promotion from within

Job summary

JoVE is seeking a Customer Success Specialist to help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You will conduct daily outreach to faculty, deliver product awareness sessions, grow engagement, and support renewals while communicating customer feedback to sales, product, and marketing teams.

Based in Mexico, you will collaborate with global teams and may travel for on-site demonstrations with partner

Qualifications

• A master's degree or PhD in Life Science disciplines.
• Experience in science communications, academic outreach or other customer-facing roles is preferred.
• Fluent communication skills English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Skills

Fluent English

Relationship-building

Cold calling

Public speaking

Education

Master's degree in Life Sciences

PhD in Life Sciences

Job description

JoVE is seeking a Customer Success Specialist to help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You will conduct daily outreach to faculty, deliver product awareness sessions, grow engagement, and support renewals while communicating customer feedback to sales, product, and marketing teams.

Based in Mexico, you will collaborate with global teams and may travel for on-site demonstrations with partner