3PL Program Lead, Mexico — Ops & SLA Governance

Insight Global; Ciudad de México; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Insight Global in Mexico City is seeking a Program Manager to oversee the outsourced 3PL distribution partner and drive performance, service quality, and governance across Mexico. You will lead cross-functional initiatives to optimize operations, design effective solutions, and implement continuous improvement initiatives.

You will partner with global teams and the 3PL to evaluate capabilities, enforce SLAs, and guide strategic decisions that improve cost, inventory accuracy, and scalability

Qualifications

• 5+ years of distribution operations experience.
• 3+ years of experience managing a 3PL provider.
• Experience leading operational improvement initiatives and solution design.
• Proficiency in Spanish and English.

Responsibilities

• Drive monthly, quarterly and annual performance reviews with the designated 3PL distribution partner supporting Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support operational readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Partner with global teams and the 3PL partner to implement continuous improvement opportunities.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

Skills

Distribution operations

3PL management

Operational improvement

Solution design

Job description

Insight Global in Mexico City is seeking a Program Manager to oversee the outsourced 3PL distribution partner and drive performance, service quality, and governance across Mexico. You will lead cross-functional initiatives to optimize operations, design effective solutions, and implement continuous improvement initiatives.

You will partner with global teams and the 3PL to evaluate capabilities, enforce SLAs, and guide strategic decisions that improve cost, inventory accuracy, and scalability