3PL Program Manager

Insight Global; Ciudad de México; On-site; MXN 800,000 - 1,100,000; Full time

Job summary

Insight Global is seeking a Mexico-based 3PL Program Manager to own the strategic and operational relationship with the company’s 3PL distribution partner. You will drive performance, service excellence, contract and SLA governance, and continuous improvements across the outsourced distribution operation, partnering with regional and global teams.

This role leads cross-functional initiatives to optimize operations, design solutions, and implement new capabilities, while advising stakeholders on

Qualifications

• 5+ years distribution operations experience.
• 3+ years managing a 3PL provider.
• Experience leading operational improvement and implementation initiatives.
• Experience with solution design, optimization, SLAs and vendor governance.
• Spanish and English proficiency required.

Responsibilities

• Drive monthly, quarterly and annual performance reviews with the 3PL partner for Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

Skills

Distribution operations

3PL management

Operational improvement

Solution design & SLAs

English & Spanish

Job description

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

JOB DESCRIPTION

With the leadership and support of the Senior Manager, 3PL Management NAM, and in close partnership with regional fulfillment leadership teams, the 3PL Program Manager, Mexico owns the strategic and operational relationship with the company's 3PL distribution partner supporting Mexico. The role is accountable for driving operational performance, service excellence, contract and SLA governance, and continuous improvement across the outsourced distribution operation.

In addition to partner management responsibilities, this role leads cross-functional initiatives focused on operational optimization, solution development, process improvement, and capability enhancement.

Core Responsibilities:

• Drive monthly, quarterly and annual performance reviews with the designated 3PL distribution partner supporting Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support operational readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Partner with global teams and the 3PL partner to implement continuous improvement opportunities.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

REQUIRED SKILLS AND EXPERIENCE

• 5+ years distribution operations experience.
• 3+ years managing a 3PL provider.
• Experience leading operational improvement and implementation initiatives.
• Experience with solution design, optimization, SLAs and vendor governance
• Spanish and English proficiency required.