Global 3PL Warehouse Operations Lead

Maersk; Cuautitlán; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

International career opportunities

Talent development initiatives

Diversity and inclusion culture

Global team environment

Job summary

Maersk is seeking an Operations Manager – 3PL Warehousing in Cuautitlán to manage day-to-day warehouse operations for a 3PL customer account, ensuring safety, service, quality, productivity and cost targets.

You will lead Supervisors and frontline teams, monitor KPIs and SLAs, coordinate inbound/outbound/inventory, collaborate with customer, drive continuous improvement and workforce planning.

Qualifications

• 3+ years of experience managing warehouse or distribution center operations within a 3PL environment.
• Experience leading Supervisors and large frontline operational teams in fast-paced warehouse environments.
• Strong analytical and problem-solving skills, with the ability to turn operational data into actions and continuous improvement initiatives.
• Strong customer management skills, with experience interacting directly with 3PL customers and managing operational KPIs and SLAs.

Responsibilities

• Manage day-to-day warehouse operations for a 3PL customer account, ensuring performance across safety, service, quality, productivity, and cost.
• Lead and develop Supervisors and operational teams, maintaining a strong presence on the warehouse floor and ensuring effective execution of daily plans.
• Monitor operational KPIs and SLAs, identify performance gaps, and implement corrective actions to achieve customer and business targets.
• Manage inbound, outbound, inventory, productivity, labor allocation, and capacity planning according to daily operational requirements and volume fluctuations.
• Partner closely with the customer to understand operational priorities, manage expectations, and ensure timely resolution of service issues and operational exceptions.
• Drive continuous improvement initiatives focused on productivity, quality, process efficiency, and cost optimization.
• Support workforce planning and ensure resources are effectively allocated according to volumes, capacity, and operational priorities.
• Translate performance data and customer requirements into clear operational actions and improvement plans.
• Support the effective management of a large-scale and complex warehouse operation, ensuring consistency and operational discipline across processes and teams.

Skills

Warehouse operations management

Customer account management

Analytical skills

English proficiency

Job description

Maersk is seeking an Operations Manager – 3PL Warehousing in Cuautitlán to manage day-to-day warehouse operations for a 3PL customer account, ensuring safety, service, quality, productivity and cost targets.

You will lead Supervisors and frontline teams, monitor KPIs and SLAs, coordinate inbound/outbound/inventory, collaborate with customer, drive continuous improvement and workforce planning.