3PL Program Manager, Mexico — Ops & Improvement Lead

Insight Global; Ciudad de México; On-site; MXN 800,000 - 1,100,000; Full time

Job summary

Insight Global is seeking a Mexico-based 3PL Program Manager to own the strategic and operational relationship with the company’s 3PL distribution partner. You will drive performance, service excellence, contract and SLA governance, and continuous improvements across the outsourced distribution operation, partnering with regional and global teams.

This role leads cross-functional initiatives to optimize operations, design solutions, and implement new capabilities, while advising stakeholders on

Qualifications

• 5+ years distribution operations experience.
• 3+ years managing a 3PL provider.
• Experience leading operational improvement and implementation initiatives.
• Experience with solution design, optimization, SLAs and vendor governance.
• Spanish and English proficiency required.

Responsibilities

• Drive monthly, quarterly and annual performance reviews with the 3PL partner for Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

Skills

Distribution operations

3PL management

Operational improvement

Solution design & SLAs

English & Spanish

Job description

Insight Global is seeking a Mexico-based 3PL Program Manager to own the strategic and operational relationship with the company’s 3PL distribution partner. You will drive performance, service excellence, contract and SLA governance, and continuous improvements across the outsourced distribution operation, partnering with regional and global teams.

This role leads cross-functional initiatives to optimize operations, design solutions, and implement new capabilities, while advising stakeholders on