3PL Program Manager - INTL MEXICO (PERM)

Insight Global; Ciudad de México; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Insight Global in Mexico City is seeking a Program Manager to oversee the outsourced 3PL distribution partner and drive performance, service quality, and governance across Mexico. You will lead cross-functional initiatives to optimize operations, design effective solutions, and implement continuous improvement initiatives.

You will partner with global teams and the 3PL to evaluate capabilities, enforce SLAs, and guide strategic decisions that improve cost, inventory accuracy, and scalability

Qualifications

• 5+ years of distribution operations experience.
• 3+ years of experience managing a 3PL provider.
• Experience leading operational improvement initiatives and solution design.
• Proficiency in Spanish and English.

Responsibilities

• Drive monthly, quarterly and annual performance reviews with the designated 3PL distribution partner supporting Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support operational readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Partner with global teams and the 3PL partner to implement continuous improvement opportunities.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

Skills

Distribution operations

3PL management

Operational improvement

Solution design

Job description

Job Description

With the leadership and support of the Senior Manager, 3PL Management NAM, and in close partnership with regional fulfillment leadership teams, the 3PL Program Manager, Mexico owns the strategic and operational relationship with the company's 3PL distribution partner supporting Mexico. The role is accountable for driving operational performance, service excellence, contract and SLA governance, and continuous improvement across the outsourced distribution operation.

In addition to partner management responsibilities, this role leads cross-functional initiatives focused on operational optimization, solution development, process improvement, and capability enhancement.

core responsibilities

• Drive monthly, quarterly and annual performance reviews with the designated 3PL distribution partner supporting Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support operational readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Partner with global teams and the 3PL partner to implement continuous improvement opportunities.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

Skills and Requirements

• 5+ years distribution operations experience.
• 3+ years managing a 3PL provider.
• Experience leading operational improvement and implementation initiatives.
• Experience with solution design, optimization, SLAs and vendor governanceSpanish and English proficiency required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].