Restaurant Operations & Guest Experience Lead

Kimpton; Kuwait; Presencial; KWD 15.000 - 21.000; Jornada completa

Descripción de la vacante

Kimpton hotel in Kuwait is seeking a lead to oversee daily restaurant operations, ensuring service standards align with hotel procedures and brand requirements. You will represent the outlet in F&B meetings and conduct daily team briefings, shaping guest experiences and driving revenue.

Responsibilities include staff scheduling, monitoring attendance and grooming, enforcing hygiene standards, managing stock and budgets, handling guest feedback, upselling, and coordinating promotions with

Responsabilidades

• Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.
• Represent the outlet in daily F&B meetings and other operational meetings as required.
• Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.
• Prepare staff schedules based on forecasts, business levels, and special events.
• Monitor staff attendance, performance, grooming, and conduct regular evaluations.
• Ensure all team members comply with InterContinental grooming and service standards.
• Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.
• Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.
• Control beverage, cigar, and cigarette stocks in line with hotel procedures.
• Monitor casual labor and overtime to ensure labor costs remain within the approved budget.
• Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.
• Handle guest feedback and complaints professionally and implement corrective actions when necessary.
• Maintain updated records of regular and VIP guest preferences to enhance personalized service.
• Promote upselling initiatives to maximize revenue and achieve sales targets.
• Support and organize outlet promotions and marketing activities to drive business.

Descripción del empleo

Kimpton hotel in Kuwait is seeking a lead to oversee daily restaurant operations, ensuring service standards align with hotel procedures and brand requirements. You will represent the outlet in F&B meetings and conduct daily team briefings, shaping guest experiences and driving revenue.

Responsibilities include staff scheduling, monitoring attendance and grooming, enforcing hygiene standards, managing stock and budgets, handling guest feedback, upselling, and coordinating promotions with