Dining Services Lead - Guest Experience & Operations

IHG Hotels & Resorts; Kuwait City; On-site; KWD 6,000 - 12,000; Full time

Job summary

IHG Hotels & Resorts in Kuwait City seeks an experienced restaurant supervisor to lead daily operations, greet guests, and ensure personalized dining experiences. You will ensure smooth service and uphold brand standards across all shifts.

Responsibilities include mentoring service staff, coordinating with the kitchen, managing orders, and maintaining cleanliness, safety, and high presentation quality during peak periods.

Responsibilities

• Lead and coordinate daily restaurant operations for smooth service.
• Greet guests and ensure exceptional, personalized dining experiences.
• Supervise, mentor, and support service staff.
• Take and manage guest orders accurately, ensuring quality and presentation.
• Handle guest inquiries, requests, and complaints professionally.
• Maintain IHG service standards and brand policies.
• Monitor cleanliness, safety, and hygiene across dining areas.
• Assist in daily setup, table arrangements, and operational readiness.
• Collaborate with kitchen and other departments for seamless workflow.
• Support efficiency during high-volume periods while maintaining guest satisfaction.
• Assist with inventory monitoring, stock control, and reporting.
• Promote a positive team culture and motivate staff for high performance.

Job description

IHG Hotels & Resorts in Kuwait City seeks an experienced restaurant supervisor to lead daily operations, greet guests, and ensure personalized dining experiences. You will ensure smooth service and uphold brand standards across all shifts.

Responsibilities include mentoring service staff, coordinating with the kitchen, managing orders, and maintaining cleanliness, safety, and high presentation quality during peak periods.