F&B Guest Experience Leader

Kimpton; Kuwait; Vor Ort; KWD 6.700 - 13.000; Vollzeit

Zusammenfassung

Kimpton in Kuwait is seeking a dynamic Restaurant Lead to oversee daily operations, ensure guest satisfaction, and uphold brand standards in a luxury dining setting. You will mentor service staff, coordinate with the kitchen, manage guest orders with precision, monitor cleanliness and safety, and maintain presentation quality while delivering seamless, high-volume service.

This role demands a proactive leader with excellent communication, problem solving, and a passion for creating memorable

Aufgaben

• Lead and coordinate daily restaurant operations for smooth service.
• Greet guests and ensure exceptional, personalized dining experiences.
• Supervise, mentor, and support service staff.
• Take and manage guest orders accurately, ensuring quality and presentation.
• Handle guest inquiries, requests, and complaints professionally.
• Maintain IHG service standards and brand policies.
• Monitor cleanliness, safety, and hygiene across dining areas.
• Assist in daily setup, table arrangements, and operational readiness.
• Collaborate with kitchen and other departments for seamless workflow.
• Support efficiency during high-volume periods while maintaining guest satisfaction.
• Assist with inventory monitoring, stock control, and reporting.
• Promote a positive team culture and motivate staff for high performance.

Jobbeschreibung

Kimpton in Kuwait is seeking a dynamic Restaurant Lead to oversee daily operations, ensure guest satisfaction, and uphold brand standards in a luxury dining setting. You will mentor service staff, coordinate with the kitchen, manage guest orders with precision, monitor cleanliness and safety, and maintain presentation quality while delivering seamless, high-volume service.

This role demands a proactive leader with excellent communication, problem solving, and a passion for creating memorable