Dining Experience Lead — Service & Operations

InterContinental Hotels Group; Kuwait City; On-site; KWD 9,000 - 12,000; Full time

Job summary

InterContinental Hotels Group is seeking a guest-focused restaurant teammate in Kuwait City to lead daily dining operations, ensuring smooth service and high standards.

You will greet guests, supervise staff, coordinate with kitchen, and manage orders and inquiries to deliver exceptional experiences. Emphasis on hygiene, setup, and teamwork during peak times to maintain brand quality.

Responsibilities

• Lead and coordinate daily restaurant operations to ensure smooth service.
• Greet guests and provide exceptional, personalized dining experiences.
• Supervise, mentor, and support service staff.
• Take and manage guest orders accurately, ensuring quality and presentation.
• Handle guest inquiries, requests, and complaints professionally.
• Maintain IHG service standards and brand policies.
• Monitor cleanliness, safety, and hygiene across dining areas.
• Assist in daily setup, table arrangements, and operational readiness.
• Collaborate with kitchen and other departments for seamless workflow.
• Support efficiency during high-volume periods while maintaining guest satisfaction.

Job description

InterContinental Hotels Group is seeking a guest-focused restaurant teammate in Kuwait City to lead daily dining operations, ensuring smooth service and high standards.

You will greet guests, supervise staff, coordinate with kitchen, and manage orders and inquiries to deliver exceptional experiences. Emphasis on hygiene, setup, and teamwork during peak times to maintain brand quality.