Guest Experience & Front Office Supervisor

Kimpton; Kuwait; Vor Ort; KWD 17.000 - 28.000; Vollzeit

Zusammenfassung

Kimpton Kuwait is seeking a Guest Experience Manager to oversee the Front Office operations and guest services, guaranteeing cleanliness and a superior guest experience. You will lead daily inspections, train colleagues, and ensure adherence to hotel standards across entrances, public areas, and rooms.

You will personally review VIP guest lists and room allocations, drive guest feedback, and actively promote positive reviews on social platforms.

Qualifikationen

• Experience in hotel guest relations and frontline service.
• Proven ability to lead teams and train colleagues.
• Strong communication and guest recovery skills.

Aufgaben

• Directly reports to Front Office Manager on guest service and hotel operations.
• Inspect hotel entrance, public areas and rooms for cleanliness daily.
• Review VIP in-house guest lists, arrival lists and VIP room allocations.
• Conduct a minimum of 5 courtesy calls daily and log in the guest relations logbook.
• Encourage guests to post reviews on TripAdvisor and Facebook.
• Oversight of front office and reservations to maximize occupancy and revenue.
• Ensure brand standards for guest arrival experience and greeting guests by name.
• Train Front Office staff regularly on policies and procedures including Credit Authorization.
• Monitor guest feedback and ensure proper communication during shift turnover.
• Supervise staff grooming, hygiene, conduct and appearance.
• Provide cross-departmental support during peak periods to maintain service quality.

Kenntnisse

Guest relations

Team leadership

Communication skills

Problem solving

Jobbeschreibung

Kimpton Kuwait is seeking a Guest Experience Manager to oversee the Front Office operations and guest services, guaranteeing cleanliness and a superior guest experience. You will lead daily inspections, train colleagues, and ensure adherence to hotel standards across entrances, public areas, and rooms.

You will personally review VIP guest lists and room allocations, drive guest feedback, and actively promote positive reviews on social platforms.