Restaurant Operations Lead: Guest Experience & Revenue

Kimpton; Kuwait; On-site; KWD 12,000 - 24,000; Full time

Job summary

InterContinental Kuwait seeks an experienced Outlet Restaurant Manager to lead daily operations, uphold service standards in line with hotel procedures and our brand requirements, and represent the outlet in F&B meetings.

You will coordinate staff schedules, monitor attendance and grooming, oversee sanitation with Housekeeping, manage inventory, and drive upselling and promotions to maximize revenue while ensuring health, safety, and licensing compliance.

Responsibilities

• Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.
• Represent the outlet in daily F&B meetings and other operational meetings as required.
• Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.
• Prepare staff schedules based on forecasts, business levels, and special events.
• Monitor staff attendance, performance, grooming, and conduct regular evaluations.
• Ensure all team members comply with InterContinental grooming and service standards.
• Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.
• Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.
• Control beverage, cigar, and cigarette stocks in line with hotel procedures.
• Monitor casual labor and overtime to ensure labor costs remain within the approved budget.
• Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.
• Handle guest feedback and complaints professionally and implement corrective actions when necessary.
• Maintain updated records of regular and VIP guest preferences to enhance personalized service.
• Promote upselling initiatives to maximize revenue and achieve sales targets.
• Support and organize outlet promotions and marketing activities to drive business.
• Monitor competitor outlets and provide market feedback reports.
• Ensure compliance with licensing laws and regulations related to alcohol service.
• Maintain accurate department records, booking procedures, and table plans.
• Delegate responsibilities effectively to ensure smooth operations during all service periods.
• Foster a positive work environment that promotes team morale, motivation, and efficiency.
• Maintain confidentiality of business and guest information.
• Ensure full compliance with health, safety, and FLS policies, including proper use of safety equipment and reporting of hazards or incidents.
• Perform any other duties as assigned by senior management.

Job description

InterContinental Kuwait seeks an experienced Outlet Restaurant Manager to lead daily operations, uphold service standards in line with hotel procedures and our brand requirements, and represent the outlet in F&B meetings.

You will coordinate staff schedules, monitor attendance and grooming, oversee sanitation with Housekeeping, manage inventory, and drive upselling and promotions to maximize revenue while ensuring health, safety, and licensing compliance.