Restaurant Ops & Guest Experience Leader

InterContinental Hotels Group; Farwaniya; On-site; KWD 12,000 - 18,000; Full time

Job summary

InterContinental Hotels Group in Kuwait seeks an experienced hospitality professional to lead daily restaurant operations, uphold brand standards, and coordinate with outlets and hotel teams. You will conduct briefings, manage schedules, monitor service quality, and ensure safety and cleanliness across the operation.

Responsibilities include staff development, guest engagement, upselling initiatives, promotions support, and strict adherence to licensing, health, and safety requirements to

Responsibilities

• Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.
• Represent the outlet in daily F&B meetings and other operational meetings as required.
• Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.
• Prepare staff schedules based on forecasts, business levels, and special events.
• Monitor staff attendance, performance, grooming, and conduct regular evaluations.
• Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.
• Promote upselling initiatives to maximize revenue.
• Support and organize outlet promotions and marketing activities to drive business.
• Monitor competitor outlets and provide market feedback reports.
• Ensure compliance with licensing laws and regulations related to alcohol service.
• Maintain accurate department records, booking procedures, and table plans.
• Delegate responsibilities effectively to ensure smooth operations during all service periods.
• Foster a positive work environment that promotes team morale, motivation, and efficiency.
• Maintain confidentiality of business and guest information.
• Ensure full compliance with health, safety, and FLS policies, including proper use of safety equipment and reporting of hazards or incidents.
• Perform any other duties as assigned by senior management.

Job description

InterContinental Hotels Group in Kuwait seeks an experienced hospitality professional to lead daily restaurant operations, uphold brand standards, and coordinate with outlets and hotel teams. You will conduct briefings, manage schedules, monitor service quality, and ensure safety and cleanliness across the operation.

Responsibilities include staff development, guest engagement, upselling initiatives, promotions support, and strict adherence to licensing, health, and safety requirements to