Hospitality Operations Director: Elevate Guest Experience

Hilton; Kuwait; Remote; KWD 42,000 - 66,000; Full time

Job summary

Hilton Kuwait is seeking a Director of Operations to oversee daily hotel operations and drive the light and warmth of our hospitality. You will lead budgeting, forecasting, service delivery, and strategic planning to ensure outstanding guest experiences and adherence to brand standards.

You will shape service excellence, monitor guest trends, and strengthen performance through team leadership and professional development.

Qualifications

• Experience driving guest-centric service in a luxury hotel environment.
• Proven leadership, integrity, and teamwork aligned with Hilton core values.
• Ability to manage budgets, forecasts, and strategic plans for hotel operations.

Responsibilities

• Oversee hotel operations including budgeting, forecasting and compliance with standards.
• Shape service excellence strategy to improve guest experience and satisfaction.
• Identify process gaps and implement performance improvements.
• Lead quality initiatives and monitor guest satisfaction metrics.
• Cultivate a high-performing team through engagement and development.

Skills

Budgeting

Forecasting

Strategic planning

Service delivery

Guest satisfaction

Quality assurance

Performance improvement

Team leadership

Employee development

Job description

Hilton Kuwait is seeking a Director of Operations to oversee daily hotel operations and drive the light and warmth of our hospitality. You will lead budgeting, forecasting, service delivery, and strategic planning to ensure outstanding guest experiences and adherence to brand standards.

You will shape service excellence, monitor guest trends, and strengthen performance through team leadership and professional development.