Director of Operations at Waldorf Astoria Kuwait

Hilton; Kuwait; Remote; KWD 42,000 - 66,000; Full time

Job summary

Hilton Kuwait is seeking a Director of Operations to oversee daily hotel operations and drive the light and warmth of our hospitality. You will lead budgeting, forecasting, service delivery, and strategic planning to ensure outstanding guest experiences and adherence to brand standards.

You will shape service excellence, monitor guest trends, and strengthen performance through team leadership and professional development.

Qualifications

• Experience driving guest-centric service in a luxury hotel environment.
• Proven leadership, integrity, and teamwork aligned with Hilton core values.
• Ability to manage budgets, forecasts, and strategic plans for hotel operations.

Responsibilities

• Oversee hotel operations including budgeting, forecasting and compliance with standards.
• Shape service excellence strategy to improve guest experience and satisfaction.
• Identify process gaps and implement performance improvements.
• Lead quality initiatives and monitor guest satisfaction metrics.
• Cultivate a high-performing team through engagement and development.

Skills

Budgeting

Forecasting

Strategic planning

Service delivery

Guest satisfaction

Quality assurance

Performance improvement

Team leadership

Employee development

Job description

Job Identification: 228260

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Operations, you’re not just directing daily hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements and remove
• Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement
• Lead quality and service initiatives: Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.