Guest Experience Leader, Front Office

Hilton; Kuwait; On-site; KWD 12,000 - 18,000; Full time

Job summary

Hilton Kuwait seeks an Assistant Front Office Manager to lead daily front office operations and deliver the warm, world-class hospitality Hilton is known for. You’ll guide guest services, check-ins, and room inventory while upholding company standards.

This role emphasizes leadership, staff coaching, complaint resolution, and collaboration with other hotel departments to ensure memorable stays for every guest.

Responsibilities

• Oversee Front Office activities and guest services, including registration and adherence to standards
• Monitor guest satisfaction and guide improvements to elevate the guest experience
• Assist in promoting hotel services and up-selling to drive occupancy and revenue
• Provide training and updates to front office staff on offerings and local attractions
• Greet guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Review VIP reservations to ensure elevated check-in and check-out experiences
• Coach and develop front office team members to foster a positive work environment

Skills

Hospitality

Integrity

Leadership

Teamwork

Guest service

Job description

Hilton Kuwait seeks an Assistant Front Office Manager to lead daily front office operations and deliver the warm, world-class hospitality Hilton is known for. You’ll guide guest services, check-ins, and room inventory while upholding company standards.

This role emphasizes leadership, staff coaching, complaint resolution, and collaboration with other hotel departments to ensure memorable stays for every guest.