Hospitality Reservations Specialist

Hilton; Kuwait; On-site; KWD 24,000 - 36,000; Full time

Job summary

Hilton Kuwait is seeking a Restaurant Reservation Agent to warmly welcome guests, answer inquiries, and convert them into confirmed reservations. You will ensure accuracy in guest details and support special requests to create memorable dining experiences.

Deliver exceptional service, collaborate with restaurant teams, and promote events and dining options. This role emphasizes hospitality, integrity, teamwork and ownership, aligned with Hilton’s values and global leadership in hospitality.

Qualifications

• Ability to respond promptly and professionally to guest inquiries.
• A passion for delivering warm, memorable hospitality.
• Willingness to promote dining experiences and special events.

Responsibilities

• Provide exceptional customer service to guests and team members.
• Secure restaurant bookings by converting inquiries into reservations.
• Record and process reservations with accuracy including guest details.
• Promote special menus and dining experiences to increase sales.

Skills

Customer service

Communication

Hospitality

Sales skills

Job description

Hilton Kuwait is seeking a Restaurant Reservation Agent to warmly welcome guests, answer inquiries, and convert them into confirmed reservations. You will ensure accuracy in guest details and support special requests to create memorable dining experiences.

Deliver exceptional service, collaborate with restaurant teams, and promote events and dining options. This role emphasizes hospitality, integrity, teamwork and ownership, aligned with Hilton’s values and global leadership in hospitality.