Front Office Manager

Hilton; Kuwait; On-site; KWD 30,000 - 50,000; Full time

Job summary

Hilton in Kuwait is seeking a Front Office Manager to oversee daily front office operations, ensure high guest satisfaction, and implement revenue initiatives. Responsibilities include managing the team and fostering a positive work environment.

The ideal candidate will have a passion for hospitality and strong leadership skills. If you believe in teamwork and have a sense of ownership in your work, we want to hear from you.

Qualifications

• Passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• Belief that Teamwork drives the best outcomes.
• Sense of Ownership and accountability.
• Focus on the Now, bringing urgency and discipline.

Responsibilities

• Oversee Front Office activities including guest service and registration.
• Track guest satisfaction and address service issues.
• Promote hotel services and execute up-selling tactics.
• Provide regular updates and training to team members.
• Welcome guests and resolve concerns promptly.
• Support front office team members and monitor performance.

Job description

Front Office Manager

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up‑selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well‑informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.