Guest Service Agent / Front Office

Hilton; Kuwait; On-site; KWD 30,000 - 40,000; Full time

Job summary

Hilton in Kuwait is looking for a Guest Service Agent who will brighten guests’ days by ensuring seamless check-ins and check-outs. You will be responsible for providing exceptional hospitality through warm greetings, processing payments, and delivering hotel information.

The ideal candidate possesses strong communication, teamwork, and leadership skills, alongside a genuine passion for service. Join us to create memorable experiences in a dynamic hotel environment.

Qualifications

• A passion for hospitality.
• Integrity and teamwork principles.
• Leadership qualities and ownership focus.

Responsibilities

• Greet guests and assist with check-in.
• Process guest check-out and payment.
• Provide information about hotel and local area.
• Promote hotel services through up-selling.
• Respond to guest requests and manage communications.

Skills

Hospitality

Communication

Teamwork

Integrity

Job description

Job Description

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check‑in and check‑out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Deliver a warm welcome: greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check‑out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately.
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: use up‑selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Qualifications

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• Focus on the now, bringing urgency and discipline to every moment.