Assistant Front Office Manager

Hilton; Kuwait; On-site; KWD 10,000 - 12,000; Full time

Job summary

Hilton in Kuwait seeks an Assistant Front Office Manager to oversee daily operations and elevate guest experiences. In this role, you will ensure exceptional hospitality while supporting a team committed to service excellence.

The ideal candidate will possess a passion for hospitality, integrity, leadership skills, and an ability to work collaboratively with a focus on driving guest satisfaction and revenue growth. Join Hilton and help create remarkable experiences for every guest.

Qualifications

• Passion for hospitality and customer service.
• Proven integrity and ethical decision-making.
• Strong leadership abilities to inspire team.
• Collaborative mindset aimed at team success.

Responsibilities

• Oversee daily front office operations and guest service.
• Track guest satisfaction and improve service performance.
• Promote services and execute revenue initiatives.
• Supervise front office team and foster positive environment.
• Ensure seamless check-in and check-out for VIP guests.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.