Front Office Receptionist

Hilton; Kuwait; On-site; KWD 12,000 - 18,000; Full time

Job summary

Hilton in Kuwait is looking for a Front Office Receptionist who will brighten guests' days through exceptional hospitality. You'll be responsible for welcoming guests, supporting check-in and check-out processes, and providing valuable information about hotel services and the local area.

The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to work in a team to deliver memorable experiences. Come and be a part of our dedicated team!

Qualifications

• Passion for hospitality and creating memorable experiences.
• Strong communication skills to greet guests.
• Ability to work as part of a team and manage guest requests.

Responsibilities

• Greet guests and complete check-in process.
• Process guest check-out, handling payments accurately.
• Demonstrate knowledge of hotel offerings to assist guests.
• Promote hotel services using up-selling techniques.
• Respond to guest requests and resolve concerns.

Skills

Hospitality

Customer service

Communication

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Receptionist, you’re not just ensuring a seamless check‑in and check‑out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make each stay memorable.

Responsibilities

• Deliver a warm welcome: greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell‑service assistance.
• Support efficient check‑out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately.
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: use up‑selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Qualifications

At Hilton, our core values define what it takes to succeed. A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.